A note didn't arrive in the EHR
How delivery verification works and what to do when it fails.
Updated October 1, 2026
Every delivery is verified: after writing a note, Margent reads it back from the EHR (or confirms the extension's field-level write) and marks it Filed to EHR. If verification fails, the note shows Delivery failed with the reason.
| Reason | What to do |
|---|---|
| Encounter not found | Create or open the appointment in the EHR, then retry. |
| Field mapping changed | Your EHR updated its screens. Retry; if it fails again, our team re-maps within one business day. |
| Token expired | An admin reconnects the integration from Settings → Integrations. |
| Locked note | The EHR note was already signed. Add an addendum instead. |
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