Accessibility statement
Our commitment and current conformance status against WCAG 2.2 Level AA, for our website, web app, mobile apps and browser extension.
Effective October 1, 2026 · Draft 0.9
Template — pending counsel review. This page is a working draft and is not yet a binding agreement. Signed customer agreements control.
The short version
- Our target is WCAG 2.2 Level AA across the website, the web app, the mobile apps and the browser extension.
- We test with keyboard only, VoiceOver, NVDA and JAWS, at 200% and 400% zoom, and with reduced motion — on every release, not once a year.
- Known gaps are listed below with target dates. We'd rather tell you than surprise you.
- Hit a barrier? Email accessibility@getmargent.com or call — a person replies within two business days.
Our commitment
Clinicians, administrators and clients with disabilities use Margent every day. Behavioral health has a higher-than-average share of people working with disabilities — and the product's job is to reduce burden, not add it. Accessibility is part of our definition of done.
Conformance status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. Based on our internal testing as of the date above, we consider Margent partially conformant: most content meets the standard, with the exceptions listed under known limitations. A third-party audit is scheduled, and we will publish the resulting Accessibility Conformance Report (VPAT 2.5) here.
What we do
- Semantic HTML with landmarks, headings in order, and labels on every form control.
- Full keyboard operation with visible focus, a skip link, and no keyboard traps; app shortcuts never override assistive technology.
- Text and interface contrast of at least 4.5:1 and 3:1 respectively, in both light and dark themes.
- Streaming AI output announced politely through live regions, so screen-reader users aren't interrupted mid-sentence.
- Touch targets of at least 44 by 44 pixels on mobile; layouts that reflow at 320 CSS pixels without horizontal scrolling.
- Motion that respects reduced-motion settings; nothing flashes.
- Captions and transcripts for our video content.
Known limitations
| Area | Issue | Target |
|---|---|---|
| Transcript player | Waveform scrubbing is mouse-first; keyboard users can seek by sentence but not by arbitrary time. | Q1 2027 |
| Charts in Outcomes | Trend charts have data tables, but some tooltips aren't reachable by keyboard. | Q4 2026 |
| Browser extension | Field highlights in some third-party EHRs inherit that EHR's low-contrast styles. | Ongoing, per EHR |
| PDF exports | Exported notes are tagged, but complex tables may read out of order in some screen readers. | Q1 2027 |
Third-party content
When Margent works inside your EHR, the EHR's own interface is outside our control. We report accessibility issues we find to EHR vendors and design our extension to add no new barriers.
Feedback and alternative formats
If you encounter a barrier, need a document in another format, or want help using Margent with assistive technology, email accessibility@getmargent.com or use our contact form. Please tell us the page or feature and what happened; a person reads every message, and we track each issue to resolution.
Technical specifications
Margent relies on HTML, WAI-ARIA, CSS and JavaScript, and is tested with recent versions of Chrome, Edge, Safari and Firefox, with VoiceOver (macOS, iOS), NVDA and JAWS (Windows), and TalkBack (Android).
Questions about this document? Email legal@getmargent.com or contact our security team.