Every request for help gets an answer

How it works

1. 1

   Answer. The assistant says it is automated, offers a person at any time and first asks if the caller is safe.

2. 2

   Screen. It asks the PHQ-9, GAD-7 and other screening questions in English or Spanish.

3. 3

   Hand off. Any risk language stops the screening and goes to a person or 988. This check is a fixed word list, not AI.

Good to know

• Works todayThe text assistant and its crisis check. In our tests it caught 100% of risk messages, across 183 test messages.
• Sample dataVoice calls run in a simulator. The referral queue uses sample data.
• PlannedReal phone lines, text messages and fax.

We support clinical judgment. We never replace it.